Frequently Asked Questions
Shipping
Where do you ship?
We ship domestically within the United States and internationally to Canada, Australia, New Zealand, and many other countries worldwide.
How much does shipping cost?
Shipping rates are calculated at checkout based on your location and the weight of your order. We offer free shipping on US orders over $75 using the code FREESHIP at checkout.
How long will my order take to arrive?
Delivery times vary by destination and shipping method selected at checkout. Please allow additional time for international orders, as customs processing may add to transit times. We'll send you a tracking number once your order ships so you can follow its journey.
Which carriers do you use?
We ship via UPS and USPS for domestic US orders. For international shipments, we use USPS, UPS, DHL eCommerce, and DHL Express depending on your location.
Do you ship internationally?
Yes! We ship to Canada, Australia, New Zealand, and many countries around the world. International shipping rates and estimated delivery times are calculated at checkout. Please note that customers are responsible for any customs duties or import taxes that may apply.
Returns & Exchanges
What is your return policy?
We want you to love your purchase. If you're not completely satisfied, please contact us within 5 days of receiving your order and we'll do our best to make it right. Items must be in their original condition and packaging.
How do I start a return or exchange?
Reach out to us through our Contact Us page with your order number and reason for the return. We'll guide you through the process.
Are there items that cannot be returned?
Nope anything is fair game.
Product Care
How do I care for my LOLIVEFE products?
To keep your products looking their best, we recommend handling them with care and keeping them away from prolonged exposure to direct sunlight, moisture, and extreme temperatures. Specific care instructions are in the product listings.
Are your products eco-friendly?
Sustainability is at the heart of what we do. We use eco-friendly materials wherever possible, staying true to our founder's commitment to a greener way of creating.
Custom Orders
Do you accept custom orders?
We love bringing unique visions to life! If you're interested in a custom piece, please reach out to us via our Contact Us page with details about what you have in mind. Custom orders are subject to availability and lead times.
How long do custom orders take?
Custom order timelines vary depending on the complexity of the piece. We'll provide an estimated timeline when we discuss your project.
Still Have Questions?
We're here to help! Reach out to us through our Contact Us page and we'll get back to you as soon as possible.